Veritune
Know which customers are leaving before they cancel.
Veritune listens to the customer side of every call. It tracks tone, competitor mentions and churn risk, then tells your team what to do next.
Churn riskHigh
72%Call 00287
Competitor namedFlag
02:41 · mentioned twiceNext action24h
Retention follow-up0of customer conversations read
0languages, including code-switching
0customer signals read on every call
24hto act on every at-risk customer
What it reads
Four signals.One decision.
01 · Tone and emotion
Hear the moment a call turns.
Frustration, satisfaction and escalation, scored across the whole call and laid over the recording.
Sentiment timeline · Illustrative
NeutralConcernedFrustrated
02 · Competitor mentions
Know who they are comparing you to.
Which competitor came up, in what context, and how often, across every call.
Transcript excerpt · Illustrative
“Honestly, Competitor A offered me a better plan last week.”02:41 · Customer · Flagged
03 · Churn risk
A score you can act on.
Each at-risk customer gets a churn risk score with a confidence level. You set the weightage of critical and non-critical flags.
72%
- Competitor mentioned twice
- Asked about cancelling
- Complaint left open
04 · Next best action
Every risk comes with a next step.
Recommended actions for each at-risk customer, ready for your retention team.
Recommended actionRetention follow-up within 24 hours
Offer plan reviewSuggested
Close open complaintPriority
Escalate to retention leadOptional
Dashboards
See who to callfirst.
Churn-risk buckets, campaigns and team views. Illustrative figures.
Low risk0
Watch0
High risk0