Contact centre intelligence
Every call,finally heard.
Verdicta scores every agent. Veritune flags every customer about to leave. Both run on 100% of your calls, not the 2% your QA team has time for.
ISO 27001 certified7 languagesCloud or on-premNo integration to start
The sampling gap
3%
Your QA team only hears 1 to 5% of your calls.
Hear every single one with Avishkar AI.
One dot, one call in a hundredSampled
Products
Two products.One dashboard.
Churn risk and competitor mentions, flagged before customers leave.
ToneChurn riskNext action
Inside the product
Every call,scored and explained.
Verdicta/DashboardIllustrative view
Dashboard
VerdictaThis weekExport
Calls analysed12,480
Average score83%
Fatal flags41
Coaching due17
Call 00142 04:32 · Agent R. Mehta
Script adherencePass
Required disclosureFatal
Dead air under 5 secondsPass
Hold under 60 secondsPass
CRM taggingPass
Overall achievement This week
83%
Failures by parameter Agents
Analyze results
VerituneLast 7 daysExport
At-risk customers214
Competitor mentions96
Calls escalated38
Follow-ups due58
Call 00287 06:11 · Customer sentiment
NeutralConcernedFrustrated
00:42Billing query raisedNeutral
02:41Competitor namedFlag
04:10Asked about cancellingCritical
05:32Complaint left openFlag
Churn risk Confidence high
72%
Recommended actionRetention follow-up within 24 hours
Campaigns
Verdicta + VerituneNew campaign
Live campaigns5
Calls scored11,534
Average QA score81%
High-risk customers214
CampaignLanguagesCallsQA scoreChurn riskStatus
Card activationInbound · BankingEN · ES3,214LowLive
Billing supportInbound · TelecomEN2,870WatchLive
Retention deskOutbound · TelecomEN · AR1,962HighLive
CollectionsOutbound · BankingES1,408WatchLive
New customer onboardingOutbound · InsurancePT1,126LowPaused
EscalationsInbound · E-commerceEN · ZH954HighLive
User management
WorkspaceSearch peopleInvite user
NameRoleTeamLast active
PNPriya NairQA leadSuperadminAll teamsOnline now
RMRahul MehtaAgentAgentCard activation2 min ago
AIAnanya IyerQA analystQA analystBilling support12 min ago
DCDaniel CostaTeam leadTeam leadRetention desk1 hour ago
FKFatima KhanQA analystQA analystEscalationsYesterday
WCWei ChenAgentAgentEscalationsYesterday
SMSofia MartínAgentAgentCollections2 days ago
Roles and access 48 users
SuperadminAll data and settings
2Team leadTeam calls and coaching
6QA analystScoring and calibration
8AgentOwn calls and feedback
32Security Enforced
Single sign-on
Two-factor for admins
Mask card numbers in transcripts
Settings
ScorecardQA scorecard Weightage totals 100%
ParameterWeightFatal
Greeting and ID checkOpening
Required disclosureCompliance
Script adherenceProcess
Dead air under 5 secondsHandlingAuto rule
Hold under 60 secondsHandlingAuto rule
ResolutionOutcome
CRM taggingAfter call
Languages 7 of 7 on
Deployment Where calls live
Alerts Email and in-app
Fatal flags, instantly
Daily churn-risk digest
Weekly coaching report
Better together
VerdictaAgents
How they performed.
VerituneCustomers
How they reacted.
One dashboard. The full picture.
Same calls, scored for quality and read for risk.
Multilingual
Fluent inyour customers.
Live call·00418English
I was charged twice this month.
Read in English
Duplicate charge on this month's bill.
FrustratedSame scorecardMid-call switching
In production
Running atenterprise scale.
of recorded calls analysed
call minutes analysed to date
less QA review time at a live deployment
enterprise contact centres in production
Built for operations at scale
Made for contact centres handling 300,000+ call minutes a month.
0ATMs run on our AI
0telecom towers monitored
90min→45mintime to repair, cut in half
BankingTelecomInsuranceBPOE-commerceUtilities
Free pilot
See it on
your own calls.
Three steps. Five business days. No integration, no cost, no commitment.
Day 0
01
Send recordings
Upload a batch of calls or a CSV.
Drop recordings or a CSV
WAV
call_00142.wav
WAV
call_00287.wav
CSV
batch_october.csv
Days 1 to 4
02
We score every call
On your scorecard, in every language.
Call 00142
83%
Script adherencePass
Required disclosureFatal
Customer toneFrustrated
Churn riskHigh
Day 5
03
See what you missed
Your report, call by call, in your inbox.
0%calls scored
0fatal misses found
Scroll to follow the pilotStart now
Security and deployment
Your data.Your rules.
Certified
ISO
27001
27001
Avishkar AI is ISO 27001 certified.
Deployment
Runs where you choose
Call recordings carry customer data. You decide where they live.
Option 1Our cloud
Option 2Your private cloud
Option 3On-premises
Integrations
Plugs into your stack
Works with the contact centre and CRM platforms your team already runs.
11platforms supported
APIand webhooks
ISO27001 certified
Access
Role-based access
Separate logins for every role.
SuperadminAll data
QA analystScoring
AgentOwn calls
Brand
White-label ready
Run it under your own brand.
Avishkar AIYour brand
Dashboards
Configurable views
Agents, teams, campaigns and SIP IDs.
No. Fill in a one-minute form, we email you a secure upload link, and you send a batch of recordings. Integrations come later, once you decide to roll out.
Yes. Verdicta is configured to match your QA form, with 20+ parameters, fatal and non-fatal scoring, and the weightage you set.
Our cloud, your private cloud, or on-premises. Avishkar AI is ISO 27001 certified, and pilot data is used only for your pilot.
English, Spanish, French, German, Portuguese, Arabic and Mandarin, including calls that switch language mid-conversation.
No. Use Verdicta, Veritune, or both on the same calls and the same dashboard.
It depends on your monthly call volume, the products you use and where you deploy. We share a proposal after your pilot.
Hear what you missed.
For teams handling 300,000+ call minutes a month.
Free pilotAbout a minute
Five questions. We handle the rest.
- 01You
- 02Company
- 03Calls
- 04Goals
- 05Data
We email you a secure upload link. Your scored report follows within 5 business days.